FAQs

PLACE AND TRACK ORDER

Since we have several different warehouses worldwide, not all items are stored in one place. When you order multiple items at a time, each item will be shipped out separatefly. So you will probably receive one item before the next. Don’t panic if you don’t receive all of your items at once…they will get to you!

No, shipping costs will vary depending on the shipping destination and the number of items that you purchase.

For any assistance, please feel free to contact our Customer Service through email [email protected]

SHIPPING & HANDLING

We process orders on business days which are Monday through Friday, Eastern Standard Times, and exclude holidays observed by the Post Office: New Year’s Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.

Processing Time: 1 – 5 business days (in regular seasons) or more depends on holiday seasons.

Shipping time depends on your location

Standard & Free Domestic Shipping: 3 – 5 business days (in regular seasons) or more depends on holiday seasons.

Express Domestic Shipping: 2 business days (Cannot be delivered to a PO Box)

International Shipping: 1 – 4 weeks (in regular seasons) or more depends on holiday seasons.

For Canada, Australian, and New Zealand orders, please allow 2-4 weeks (average) for items to arrive.

For United Kingdom orders, please allow 4-6 weeks for your order to arrive. Due to custom policies of United Kingdom, our deliveries to the U.K take the longest

yesmorewood ships products worldwide every day. Shipping is available in most countries around the world.

We provide a tracking number to each customer. It is customer’s responsibility to track down their orders. Kindly contact your local post office if the parcel arrived at your destination country.
You can contact our Customer Service for further assistance.

Please note that we are not responsible for any stolen packages.

In the event that the parcels were returned to us, please contact us immediately so we can arrange to send you a replacement. For UAE / HK customers, please ensure to provide your PO Box or Zip Code (whichever is available) so your local post office can deliver your order(s) to your mailbox or door step.

It’s so sad that we are not allowed to ship to APO, FPO, or DPO addresses.

We work with different artists and manufacturers worldwide, so all items are shipped from the warehouse closest to the shipping address provided at checkout.

We primarily use UPS and USPS

Orders shipping outside of the US are typically shipped via DHL Express, though in some cases a local carrier, such as Canada Post, will make the final delivery.

A few tips:

We are unable to send specific delivery information, such as “leave on the back porch” or “please deliver after 4 pm” to the carriers.
Deliveries normally occur between 8 am and 8 pm, but we are unable to request or guarantee a specific delivery time or window of time.
Packages delivered within the United States typically don’t require signatures unless they exceed $500 in value or they are custom-made and of high value.

OTHER POLICIES

Payments methods include PayPal and Credit cards.

PayPal is a safer, easier way to send and receive money online. When you select PayPal as the payment method, you will be linked to the PayPal site where you can make payment.

PayPal can be used to purchase items by Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card, or E-check (i.e. using your regular Bank Account).

1) After viewing your items on your shopping cart page, you can click and check out with PayPal. Then you will leave our site and enter PayPal’s website.
2) You can sign in to your PayPal account, or you can create a new one if you haven’t got one.
3) You can use the PayPal as you want according to the on-screen instructions.

Usually, PayPal e-check will take 3-5 business days to be confirmed by PayPal.

The reasons why we suggest you use PayPal:
Payment is traceable. By using your PayPal account, you can trace the status of your payment.
When you make payment for your order, you don’t need to use your credit card online (you can transfer directly from your bank account). When you use your credit card through PayPal, nobody will see your credit card number, which will minimize the risk of unauthorized use.

yesmorewood team adheres to the highest industry standards in order to protect your personal information with the best security solutions.
Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology), which is widely used on the Internet for processing payments safely.

PAYMENT

Payments methods include PayPal and Credit cards.

PayPal is a safer, easier way to send and receive money online. When you select PayPal as the payment method, you will be linked to the PayPal site where you can make payment.

PayPal can be used to purchase items by Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card, or E-check (i.e. using your regular Bank Account).

1) After viewing your items on your shopping cart page, you can click and check out with PayPal. Then you will leave our site and enter PayPal’s website.
2) You can sign in to your PayPal account, or you can create a new one if you haven’t got one.
3) You can use the PayPal as you want according to the on-screen instructions.

Usually, PayPal e-check will take 3-5 business days to be confirmed by PayPal.

The reasons why we suggest you use PayPal:
Payment is traceable. By using your PayPal account, you can trace the status of your payment.
When you make payment for your order, you don’t need to use your credit card online (you can transfer directly from your bank account). When you use your credit card through PayPal, nobody will see your credit card number, which will minimize the risk of unauthorized use.

Pay on Delivery is an unavailable payment method for all items in our store.

Pay on Delivery is an unavailable payment method for all items in our store.